With the ever-growing emphasis on last-mile delivery, carriers aren’t in the delivery business – they’re in the data business. But once-a-day updates aren’t enough any more. Customers want real-time visibility into their shipment location, and immediate proof of delivery.
Data-driven visibility is transforming the last mile through route optimization and improved driver performance and safety. Dispatchers can monitor and manage in real time, addressing issues as they happen rather than putting out fires all day. For instance, dispatchers can monitor drivers’ hours of service time and make decisions in the best interests of the customers and the drivers.
Supply Chain Management Weekly examined the role of data in transforming the last-mile delivery space. Read the full article here.