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How One Company is Using Artificial Intelligence for the Benefit of Couriers

26 September, 2019 | By admin

After discussions with courier company veterans, the software and mobile technology experts at Dispatch Science knew the industry was frustrated by lack of adequate software tools that could handle changing technological and customer demands. They were inspired to develop a cloud-based, mobile-first solution that integrates with modern internet, GPS, and mapping technologies.

This new courier delivery management system uses algorithms to automate the order dispatching process. The artificial intelligence engine allows for constant, real-time changes to routes to manage customer and driver expectations.

From the driver and dispatcher point of view, it’s an Uber-style app that directs drivers to their next stop. But there are some crucial differences that are targeted toward the courier industry. 

Courier Magazine interviewed the experts at Dispatch Science for a behind-the-scenes look at the latest technology developments. Read the full article here.


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