As coronavirus cases around the world continue to rise, so do deliveries to private residences, as witnessed by UPS’s Q2,2020 results which saw a whopping 65% increase in residential deliveries. As a result, private courier companies urgently need to consider updating their delivery management software.
To rise to the needs of this on-demand culture, more companies are adopting SaaS-based pick-up and delivery management software that can streamline and automate most of the delivery process. These platforms can also enhance the way delivery companies oversee their operations by equipping them with real-time access to customers, order bookings, and driver information.
Because of these enhanced capabilities, enterprises can forge stronger relationships with customers through increased satisfaction thanks to enhanced tracking visibility and speed of delivery. This is but one of the advantages delivery companies can get when they adopt a modern delivery management system. We’ll discuss more perks in the list below.
1. A modern delivery management software platform can automate much of your delivery operations
When you start relying on a smart delivery management system, you are guaranteed enhanced efficiency from the moment you lay out a quote to the time you’re optimizing routes and charging your customer. It lets you automate every step in your workflow, including routing strategies, dispatching and transactions.
Running a local delivery business is no joke, but with a parcel delivery management platform, you can cut down on non-productive aspects of your delivery business and concentrate on fostering business growth.
2. Delivery management tools to optimize the last-mile
Thanks to the rise of the on-demand economy and to new business paradigms, customer expectations continue to be on the rise. As such, it is vital to have pick-up and delivery management software that supports route optimization.
Route optimization is crucial when it comes to supplying last minute delivery services. It is the key to meeting consumer needs, since it guarantees that packages are delivered on time, and in the most efficient way. While most delivery management systems can show the location of each driver alongside the number of deliveries they need to accomplish, not all have the ability to automatically optimize the delivery sequences for drivers.
Being able to do this with your delivery management tools ensures the selection of the most optimized routes to save both time and money. It also drives driver efficiency to its highest point. This reflects in customer satisfaction too, since orders are delivered efficiently, with minimal to no delay.
If you’re seeking this capability, but also run other non-delivery related business processes, you might as well check out a list of business process management software for various options that can help your delivery company’s operations and outcomes.
3. A modern delivery management platform can help you successfully optimize your pick-up and delivery schedules
Propelled by technological developments, the delivery industry has dramatically transformed, so it’s no surprise that most delivery businesses count on delivery management tools to optimize their pick-up and delivery schedules.
Modern parcel delivery management platforms can also provide delivery companies 100% real-time visibility when it comes to their workflows, which allows them to harness their assets and accomplish their enterprise objectives, including establishing in-control delivery structures.
Successful scheduling is essential for any delivery enterprise that wishes to thrive. Since the industry relies on time and efficiency, the acquisition of a delivery management system that goes one step further and provides 100% real-time visibility at every step can be extremely helpful.
4. A modern delivery management system is cloud-based
For very little cost and effort to set up, delivery businesses can increase productivity levels and satisfy customers with modern delivery management tools.
The best parcel delivery management software solutions available on the market are cloud-based, which means that all critical data is stored in a central hub and automated functions that assist your workflows can be set-up to be triggered anytime and anywhere, even when you’re on lunch break.
The best delivery management systems are packed with route optimization functions, real-time notifications and robust algorithms that enable your dispatchers to easily meet service-level agreements and oversee exceptions.
Ultimately, better technology makes any delivery company more profitable at very little cost and with very big rewards.
5. A modern delivery platform can supply you with insightful data, reporting and analytics
Research reports a steady growth in the delivery industry, with market size reaching $113.5 billion worth of revenue in 2020. As the competition becomes tougher, there is an increasing need for rich data to gain a competitive edge.
If your business is equipped with a modern pick-up and delivery management system, you automatically gain foresight and a complete overview of your business through predictive analytics and real-time reporting. With this information, you can easily keep your customers and workforce up to speed using accurate data.
With such a delivery management system, you can set up automated alerts to dispatchers regarding orders that are delayed, awry or at risk. You can also remove any guesswork to drivers, dispatchers and clients by supplying them with customizable notifications on the status of their orders. This will also foster a strong sense of trust between all the people involved in the delivery process.
Your pick-up and delivery management software also allows you to conveniently check all your drivers’ assignments and earnings, so that you can delegate tasks effectively and ensure that none of them are overworked or underpaid.
Get improved performance and happier customers
Once a courier business takes full control of its delivery operations, objectives become easy to achieve. Managers can delegate tasks and assets at the right place and time, thereby ensuring maximum efficiency for their services.
Delivery management tools such as Dispatch Science supply end-to-end visibility to delivery companies, granting businesses the power to monitor and quickly resolve probable delays while boosting productivity across all aspects of their operations.