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Case study

The Courier
Company

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client

The Courier Company,
established in 2006

Industry

Life sciences
Emergency medical equipment
Aircraft parts

Region

Cincinnati, OH
Louisville, KY
Atlanta, GA

key performance indicators

250 parcels / day

250 parcels / day
Small packages (1 lb) up to skidded freight (10,000 lbs)

customer since

2021

Before Implementing Dispatch Science our delivery routes were inefficient, leading to delays and increased costs. Since using the software, we have seen real improvement in our operations. The route optimization feature has reduced travel time and mileage, which means we can deliver more orders which greater precision. Our customers are happier too, with deliveries now consistently on time.

Brian Mitchell

CEO and founder, the courier company

the problem

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As the business started to scale and deliver more time critical medical packages such as corneas for transplant and organ tissue for testing, the Courier Company realized that they needed to plan their routes in a more efficient way to optimize deliveries whilst minimizing time and distance. Access to real-time traffic information was critical to enable the drivers to avoid congestion and delays and with multiple deliveries scheduled for the same day, the company needed the tools to prioritize deliveries based on customer preferences and delivery windows. They also needed to ensure that deliveries were matched to the right vehicle specification, in terms of size, weight and fuel efficiency.

the solution

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Dispatch Science’s software with built in courier-centric route optimization. A solution that optimized routes for deliveries to ensure a timely and cost-effective service. And one that was easy to use, with clean, uncluttered order entry screens, with a driver app that was accessible 24/7 for their drivers, and clear workflows and instructions to ensure all tasks are completed at each stop.

The results

5%

increase in on-time
deliveries

50%

reduction in call volumes
between dispatcher and driver

50%

increase customer satisfaction

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent ultrices tempus interdum. Fusce consectetur tincidunt nulla, a cursus tellus ultrices id.

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent ultrices tempus interdum. Fusce consectetur tincidunt nulla, a cursus tellus ultrices id.

50%
reduction in call volumes between dispatcher and driver

The Courier Company

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent ultrices tempus interdum. Fusce consectetur tincidunt nulla, a cursus tellus ultrices id.

50%
reduction in call volumes between dispatcher and driver

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent ultrices tempus interdum. Fusce consectetur tincidunt nulla.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent ultrices tempus interdum. Fusce consectetur tincidunt nulla.