{"id":11624,"date":"2020-03-30T17:05:55","date_gmt":"2020-03-30T17:05:55","guid":{"rendered":"https:\/\/dispatchscienc.wpenginepowered.com\/?p=11624"},"modified":"2024-03-31T23:09:24","modified_gmt":"2024-03-31T23:09:24","slug":"winning-benefits-medical-carriers-can-provide-part-1","status":"publish","type":"post","link":"https:\/\/www.dispatchscience.com\/fr\/winning-benefits-medical-carriers-can-provide-part-1\/","title":{"rendered":"Capacit\u00e9s gagnantes sur le march\u00e9 que les entreprises de livraison m\u00e9dicale peuvent offrir \u2013 Partie 1"},"content":{"rendered":"

En tant que transporteur m\u00e9dical, vous savez que la livraison de produits m\u00e9dicaux et pharmaceutiques sensibles n\u00e9cessite une attention particuli\u00e8re. Apr\u00e8s tout, la sant\u00e9 des citoyens est en jeu et les erreurs peuvent co\u00fbter des vies. La concurrence pour d\u00e9crocher ce march\u00e9 est f\u00e9roce, car les b\u00e9n\u00e9fices sont \u00e9lev\u00e9s. Les transporteurs qui r\u00e9ussissent \u00e0 \u2026\u00e0 satisfaire ces clients<\/a> \u2026ont les meilleures chances de les fid\u00e9liser. Votre d\u00e9fi : trouver comment r\u00e9pondre aux besoins des clients m\u00e9dicaux et pharmaceutiques sans perturber le reste de votre activit\u00e9. C\u2019est l\u00e0 qu\u2019interviennent les plateformes modernes de logistique du dernier kilom\u00e8tre.<\/span><\/p>\n

Distinguez-vous de vos concurrents avec ces \u00e9l\u00e9ments :
\n5 capacit\u00e9s de S\u00c9CURIT\u00c9 :<\/strong><\/span><\/h2>\n
\n

\"HIPAA<\/span><\/p>\n

1. R\u00e9pondre ou d\u00e9passer les exigences de s\u00e9curit\u00e9 de protection des donn\u00e9es de vos clients<\/strong><\/span><\/p>\n

Toute violation de s\u00e9curit\u00e9 dans le domaine de la sant\u00e9 est susceptible de faire la une des journaux \u00e0 l\u2019\u00e9chelle nationale. Les organisations de sant\u00e9 doivent respecter des r\u00e8gles strictes lorsqu'elles manipulent des informations sur les patients. Aux \u00c9tats-Unis, la loi sur la portabilit\u00e9 et la responsabilit\u00e9 de l'assurance maladie (HIPAA - Health Insurance Portability and Accountability Act)HIPAA<\/a>Cela \u00e9tablit ces r\u00e8gles. Au Canada, il s'agit de la Loi sur la protection des renseignements personnels et les documents \u00e9lectroniques (LPRPDE).PIPEDA<\/a>).<\/span><\/p>\n

Avez-vous v\u00e9rifi\u00e9 que les services de transport m\u00e9dical que vous fournissez respectent les r\u00e8gles de confidentialit\u00e9 de vos clients ? Le responsable de la s\u00e9curit\u00e9 de l'information (CISO) de l'un de vos clients a-t-il d\u00e9j\u00e0 audit\u00e9 votre entreprise ? Pour servir ce segment de l'industrie, adoptez une plateforme de livraison con\u00e7ue pour \u00eatre conforme aux r\u00e9glementations sur la protection des donn\u00e9es.<\/span><\/p>\n

\"Restricted<\/span><\/p>\n

2. Contr\u00f4les de s\u00e9lection restreinte des conducteurs et de partage d'informations pr\u00eats \u00e0 l'emploi\u00a0<\/strong><\/span><\/p>\n

La r\u00e9partition automatis\u00e9e avec optimisation des itin\u00e9raires offre des avantages bien \u00e9tablis. Cependant, les solutions de pointe permettent \u00e9galement de signaler les conducteurs poss\u00e9dant des comp\u00e9tences particuli\u00e8res et de leur accorder des droits de livraison exclusifs. Ces plateformes peuvent m\u00eame restreindre le type d'informations visibles par le conducteur sur son appareil, permettant ainsi \u00e0 votre client de respecter pleinement ses obligations en vertu de la HIPAA ou de la PEPIDA.<\/span><\/p>\n

\"white<\/span><\/p>\n

3. \u00c9tapes et R\u00e8gles de la Logistique White Glove Enti\u00e8rement Automatis\u00e9e<\/strong><\/span><\/p>\n

Toutes les livraisons passent par des options, des \u00e9tapes et des r\u00e8gles d\u00e9finies, autrement appel\u00e9es des flux de travail. Dans la plupart des cas, le transporteur propose un petit ensemble de flux de travail de livraison standard pour tous les clients. Les flux de travail pour les clients du secteur de la sant\u00e9 ayant des besoins sp\u00e9cifiques \u00ab White Glove \u00bb (service de haute qualit\u00e9) sont plus complexes. Par exemple, un chauffeur doit remplacer les prescriptions dans un r\u00e9frig\u00e9rateur, v\u00e9rifier les dates de p\u00e9remption, retirer les produits expir\u00e9s et remplir un formulaire de retour avant de quitter le b\u00e2timent. Les instructions manuelles sont sujettes aux erreurs et co\u00fbteuses \u00e0 corriger.<\/span><\/p>\n

V\u00e9rifiez que votre prochaine plateforme de livraison inclut un module de gestion des flux de travail. Avec cela, vous deviendrez rapidement un acteur incontournable du transport pour le secteur de la sant\u00e9. Vous pourrez transmettre des instructions claires aux chauffeurs, r\u00e9duire les co\u00fbts, diminuer les erreurs et augmenter la satisfaction des clients.<\/span><\/p>\n

\"ID<\/span><\/p>\n

4. V\u00e9rification d'Identit\u00e9 du Destinataire Auditable<\/strong><\/span><\/p>\n

Dans un flux de travail de livraison robuste, les chauffeurs doivent v\u00e9rifier les pi\u00e8ces d'identit\u00e9 des destinataires et les comparer avec celles affich\u00e9es sur leurs appareils mobiles. Les chauffeurs sont \u00e9galement instruits de prendre une photo horodat\u00e9e des documents de livraison avant de remettre le colis. Contrairement aux plateformes de livraison traditionnelles o\u00f9 les rapports sont t\u00e9l\u00e9charg\u00e9s \u00e0 la fin de la journ\u00e9e, une plateforme moderne bas\u00e9e sur le cloud les t\u00e9l\u00e9charge instantan\u00e9ment sur votre CRM. Gr\u00e2ce \u00e0 ces informations en temps r\u00e9el, le service client est imm\u00e9diatement pr\u00eat \u00e0 r\u00e9pondre.<\/span><\/p>\n

\"Correct<\/span><\/p>\n

5. Application stricte du rayon d'adresse correcte<\/strong><\/span><\/p>\n

Les donn\u00e9es de g\u00e9olocalisation modernes fournies par les appareils mobiles de vos chauffeurs sont excellentes pour le suivi. Mais cela suffit-il ? Quel est l'impact de la livraison d'un narcotique contr\u00f4l\u00e9 \u00e0 la mauvaise adresse ? Des vies peuvent \u00eatre en jeu ! Un syst\u00e8me de pointe va un pas plus loin pour \u00e9viter les livraisons \u00e0 la mauvaise adresse : des r\u00e8gles de p\u00e9rim\u00e8tre peuvent \u00eatre configur\u00e9es, de sorte que les chauffeurs re\u00e7oivent une alerte s'ils tentent de livrer en dehors du p\u00e9rim\u00e8tre imm\u00e9diat de l'adresse. Mieux encore, la livraison sera interdite si elle est tent\u00e9e en dehors d'un p\u00e9rim\u00e8tre plus large. Ainsi, vous offrez \u00e0 vos clients des garanties solides que leurs colis seront livr\u00e9s \u00e0 la bonne adresse.<\/span><\/p>\n

Dispatch Science aide les clients du secteur de la sant\u00e9 \u00e0 r\u00e9pondre \u00e0 leurs besoins en mati\u00e8re de s\u00e9curit\u00e9<\/strong><\/span><\/h1>\n

Les premiers clients de Dispatch Science \u00e9taient des transporteurs du secteur de la sant\u00e9. Nous avons donc con\u00e7u notre plateforme d\u00e8s le d\u00e9part pour r\u00e9pondre \u00e0 leurs exigences et m\u00eame les d\u00e9passer. Et pour nous diff\u00e9rencier encore davantage de nos concurrents, nous veillons constamment \u00e0 ce que notre offre soit toujours... de premier ordre<\/a>.<\/span><\/p>\n

 <\/p>\n

dans partie 2<\/a>nous examinerons d'autres raisons \u00e0 forte valeur ajout\u00e9e pour choisir une plateforme de livraison moderne comme Dispatch Science<\/a> pour ravir et fid\u00e9liser vos clients dans le secteur de la sant\u00e9.<\/span><\/p>\n

\n

\u00c0 propos de l'auteur : Jacques Lamontagne<\/em><\/strong><\/span><\/p>\n

Jacques est responsable du marketing produit chez Dispatch Science. Il poss\u00e8de plus de 15 ans d'exp\u00e9rience en marketing produit et gestion, ayant travaill\u00e9 avec diverses entreprises technologiques telles que...<\/em> OpenText, Corel Corporation et Ubisoft. Il a \u00e9galement pass\u00e9 9 ans chez le plus grand fournisseur de logistique de colis du Canada, o\u00f9 il a fourni des solutions cl\u00e9s en main innovantes pour les clients d'entreprises et a travaill\u00e9 en marketing pour leur division eBusiness.<\/em><\/span><\/p>","protected":false},"excerpt":{"rendered":"

As a medical carrier, you know that delivery of sensitive medical and pharmacy products requires special attention. After all, citizen\u2019s health is at play and errors can cost lives. Competition towards winning this business is fierce because profits are high. Carriers who succeed at delighting these clients have the best<\/p>","protected":false},"author":6,"featured_media":11822,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[254],"tags":[257,259,260,303,305,440,441,444,445,446,828,830],"class_list":["post-11624","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-route-optimization","tag-delivery-management-system","tag-dispatch-science","tag-delivery-platform","tag-parcel-software","tag-shiping-platform","tag-last-mile","tag-healthcare-carrier","tag-medical-carrier","tag-pharmacy-carrier","tag-courier-software","tag-delivery-management-software"],"acf":[],"yoast_head":"\nWinning Benefits Medical Carriers Can Provide (Part 1)<\/title>\n<meta name=\"description\" content=\"Part 1 - We explore 5 benefits medical carriers can provide to delight their customers, win new business and beat the competition.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dispatchscience.com\/fr\/winning-benefits-medical-carriers-can-provide-part-1\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Market Winning Capabilities Medical Delivery Companies Can Provide - Part 1\" \/>\n<meta property=\"og:description\" content=\"Part 1 - We explore 5 benefits medical carriers can provide to delight their customers, win new business and beat the competition.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dispatchscience.com\/fr\/winning-benefits-medical-carriers-can-provide-part-1\/\" \/>\n<meta property=\"og:site_name\" content=\"Dispatch Science\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DispatchScience\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-30T17:05:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-31T23:09:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.dispatchscience.com\/wp-content\/uploads\/2020\/03\/prescription_web.png\" \/>\n\t<meta property=\"og:image:width\" content=\"492\" \/>\n\t<meta property=\"og:image:height\" content=\"328\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Arthur Axelrad\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@DispatchScience\" \/>\n<meta name=\"twitter:site\" content=\"@DispatchScience\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Arthur Axelrad\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.dispatchscience.com\\\/winning-benefits-medical-carriers-can-provide-part-1\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.dispatchscience.com\\\/winning-benefits-medical-carriers-can-provide-part-1\\\/\"},\"author\":{\"name\":\"Arthur Axelrad\",\"@id\":\"https:\\\/\\\/www.dispatchscience.com\\\/#\\\/schema\\\/person\\\/791c9cc4abd4262cf4fb4b8a454957c4\"},\"headline\":\"Market Winning Capabilities Medical Delivery Companies Can Provide – Part 1\",\"datePublished\":\"2020-03-30T17:05:55+00:00\",\"dateModified\":\"2024-03-31T23:09:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.dispatchscience.com\\\/winning-benefits-medical-carriers-can-provide-part-1\\\/\"},\"wordCount\":715,\"commentCount\":1,\"publisher\":{\"@id\":\"https:\\\/\\\/www.dispatchscience.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.dispatchscience.com\\\/winning-benefits-medical-carriers-can-provide-part-1\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.dispatchscience.com\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/prescription_web.png\",\"keywords\":[\"route optimization\",\"delivery management system\",\"Dispatch Science\",\"delivery platform\",\"parcel software\",\"shiping platform\",\"last mile\",\"healthcare carrier\",\"medical carrier\",\"pharmacy carrier\",\"courier software\",\"Delivery Management software\"],\"articleSection\":[\"News\"],\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.dispatchscience.com\\\/winning-benefits-medical-carriers-can-provide-part-1\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.dispatchscience.com\\\/winning-benefits-medical-carriers-can-provide-part-1\\\/\",\"url\":\"https:\\\/\\\/www.dispatchscience.com\\\/winning-benefits-medical-carriers-can-provide-part-1\\\/\",\"name\":\"Winning Benefits Medical Carriers Can Provide (Part 1)\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.dispatchscience.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.dispatchscience.com\\\/winning-benefits-medical-carriers-can-provide-part-1\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.dispatchscience.com\\\/winning-benefits-medical-carriers-can-provide-part-1\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.dispatchscience.com\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/prescription_web.png\",\"datePublished\":\"2020-03-30T17:05:55+00:00\",\"dateModified\":\"2024-03-31T23:09:24+00:00\",\"description\":\"Part 1 - 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