What Information Do We Collect?
Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse the Platform without telling us who you are or revealing personal information about yourself. Once you become a User, we require you to provide various contact and identity information, billing information, and other personal information as indicated on the relevant forms on the Platform (which vary, depending on what kind of User you are). Where possible, on these forms we indicate which fields are required and which fields are optional.
In addition, as you use the Platform, you can from time to time enter or send to us personal information. For example, if you are a Subscriber, you can create orders and other billing information, and if you are a Customer you can consult reports or track the status of an order being delivered by a Subscriber. As you use the Platform you can also from time to time enter personal information about third parties. For example, if you are a Subscriber, you can enter personal information about your Customers or your users.
You always have the option to not provide information by choosing not to become a User or by not using the particular feature of the Platform for which the information is being collected.
If you are a Subscriber or a Customer, we will validate your credit card, then generate a token which we will save, rather than store your credit card information. This secure approach will be used to make payments you authorize.
We also automatically track certain information about you based upon your behavior on our Platform and store it through log files. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve you and our community. This information may include the URL that you just came from, which URL you next go to, your computer browser information, and your IP address. We may provide Customers’ IP addresses to payment intermediaries in the course of the payment process.
Technologies such as: cookies and similar technologies are used by Dispatch Science and our partners (e.g., advertising, marketing and analytics), affiliates, or other service providers. These technologies are used in analyzing trends, administering the Platform, tracking users’ movements around the Platform and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
How We Use Your Information
We use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Platform, to provide to you the services offered by the Platform; resolve service and billing disputes; troubleshoot problems; bill any amounts due from you; measure interest in our products and services, inform you about online and offline offers, products, services, events and updates; deliver information to you that, in some cases, is relevant to your interests, such as product news; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms of Service; provide you with system or administrative messages, and as otherwise described to you at the time of collection. On occasion we use an email address or other contact information to contact our Users to ask them for their input on our services.
We may also use personal information about you to improve our marketing and promotional efforts, to analyze Platform usage, to improve our content and product offerings, and to customize the Platform’s content, layout, and services. These uses improve the Platform and better tailor it to meet your needs, to provide you with a smooth, efficient, safe and customized experience while using the Platform. If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe in the email. If you wish to no longer receive our newsletters you may update the settings in your account, follow the instructions located in the email, or you may contact us at [email protected].
Our Disclosure of Your Information
Subscribers and Customers, Etc. In the normal operation of the Platform Subscriber orders (including information entered by “users”) and invoices are disclosed to the applicable Customers, and Customer information is disclosed to the applicable Subscriber. In general, information you enter on the Platform is available to the other persons – whether they are Customers, Subscribers, users or others – to whom you give access to your account or to whom you give access to the information through the normal operation of the Platform.
Payment Information. We use credit card and other personally identifiable information (such as email addresses) you submit to us on the Platform, and other information that we collect, as required, to process payments you make through the Platform through our payment processor intermediaries. We do not store credit card numbers; our payment processors have the sole and complete responsibility for the storage of credit card and payment information. We may also share personally identifiable information with our payment processor intermediaries for risk management and fraud prevention.
Aggregated Data. We aggregate sales information including (but not limited to) industry type, number of orders delivered, average invoice size, method of sending invoices, percentage paid online, sales amounts and average sale per customer, and may disclose such information in a non-personally identifiable manner to Subscribers. However, in these situations, we do not disclose any information that could be used to identify you personally.
Forum. If you post on our forum or blog your username and other information you include is displayed in your postings or comments, and is therefore available to the public. All your activities in the public areas of the forum will be identifiable to your User ID, and other people can see your published content. If you disclose personal information in any posting in our forum or blog and wish to have it removed, please contact us at the support contact information listed below, and posted on the Platform.
Subsidiaries and Affiliated Service Providers. We may from time to time use the services of affiliates, subsidiaries and unrelated service providers in the operation of the Platform, and may disclose personal information to them during our use of their services. For example, we may use the services of third-party hosting companies to host the operation of the Platform. This may involve the hosting of data, including personal information, on servers operated by those hosting companies. We take care to use only service providers that we believe are reputable, have equivalent or better security safeguards in place than us, and able to live up to our and your expectations, including about the handling of confidential information. These companies are authorized to use your personal information only as necessary to provide these services to us.
Legal Requests, Business Transitions or Emergencies. In certain situations, Dispatch Science may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Dispatch Science may disclose your personal information (a) to any governmental authority as part of an investigation to determine our compliance with any applicable law, rule, or regulation (including privacy laws, rules, and regulations), (b) in response to a court order, subpoena, discovery request, or other lawful judicial or administrative proceeding, (c) as otherwise required or permitted under any applicable law, rule, or regulation, and (d) in good faith, to protect or defend the rights or property of Dispatch Science and other users and (e) if Dispatch Science is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Your Use of Other Persons’ Information
Dispatch Science strives to protect your personal information. For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information you send to us electronically. The encryption process protects your information, by scrambling it before it is sent to us from your computer. Once Dispatch Science receives your transmission, we make commercially reasonable efforts to ensure its security on our system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us. More information about security is available on the Platform and in our Terms of Service. If you have any questions about the security of your personal information, you can contact us at [email protected]nce.com.
Other Information Collectors
Correcting and Updating Your Personal Information
Upon written request Dispatch Science will provide you with information about what personal information we have about you. To review, delete and update your personal information to ensure it is accurate, you may login into your account to make the changes, or you may contact us at [email protected]. We will respond to your request within a reasonable timeframe. We may ask you for further information from you to help us respond to your request, including asking for government-issued identification.
Dispatch Science is a complex business network that connects millions of users. Dispatch Science manages a business eco system that brings together contractors, companies and customers. This network relies on the exchange and sharing of information that is important to others in your network. Tracked hours, sent invoices, paid invoices, contractor invoices are all vital to other people that work with you. These are the official history of work done and moneys paid. The complexity and connected nature of the system requires that this history exists in perpetuity to accommodate proper function and accounting for the other systems that you have connected to via contracting hours, invoices, estimates. Dispatch Science cannot guarantee the deletion of all your information.
When a Subscriber chooses to close an account, we will remove your information from our marketing and billing systems. This will ensure that there are not further mailings or billings directed towards the cancelled user.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements; this retention period may extend past the point at which you close your account.
Additional Policy Information
Invitations: You can invite others, such as agents or independent contractors to work with you through your Dispatch Science account. To do that, Dispatch Science asks you to import or to manually enter your contacts’ email addresses. As you direct, we then send them an invitation on your behalf or other notices reflecting changes you make to their status in your account.
With your consent, we may post your testimonial along with your name. If you want your testimonial removed please contact us at [email protected].
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Platform prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email our privacy officer at:
7250 Mile-End, Suite 201
H2R 3A4, Canada
Last Updated: May 29th, 2018