Boost your customer service team’s productivity:

• Manual or bulk order-entry via file import or Secure FTP
• One-click order templates
• One-click duplicate, return or continuation order creation
• Type-ahead geocoded address completion
• Customized pick-up and delivery windows
• Address Books for faster order-entry
• Accelerated order-entry with default profiles to pre-populate order details
• Easy creation of custom address locations with pin on interactive map
• Custom parcel types and service levels
• Selection of optional delivery steps such as of Proof of Delivery (photo, signature, ID verification)
• Preview prices
• Selection of vehicle type, and add accessorials and options
• Ability to add notes, files, barcode labels, and photos
• Manage load/unload times
• Choice of SMS or email notification triggers
• Customizable order view, with filters and ranking of orders
• Realtime view of order status
• Scheduled automatic order import and exports
• Manage & track salesperson commissions
• Full support for multiple time zones

Take advantage of the most advanced rating engine in the industry with support for:

• Distance, zone, zip code, or combination pricing
• Fuel surcharge management
• Accesorial/extra fees management
• Pricing by vehicle type and service level
• Capability to set up global discounts and surcharges
• Management of deadhead fees
• Creation of special area surcharges/disharges
• Price sheet publishing
• Capability to set up failover prices

Take your dispatching capabilities to the next level of power and control:

• Dispatch orders to drivers from your customizable map views
• Drag&Drop to assign jobs to drivers
• Powerful search and filters
• Auto-complete searches
• View drivers’ workloads and stop sequence
• Get visual cues for late or “at risk” orders, and overweight vehicles
• Live view of drivers on map, and status of each order
• Easily reassign dispatched orders
• Plan & optimize on-demand routes days and weeks in advance
• Support different dispatcher permissions: full access, limited access, read-only
• Integrated route optimization automatically sequences stops based on business rules

Automate your delivery planning with sophisticated on-demand route optimization:

• Get real-time ETA updates as routes progress
• Create recurring routes with dedicated scheduled stops
• Optimize for fastest time or shortest distance
• Preview optimized routes on map
• Easily reassign orders to different routes and drivers
• Include or disregard driver home to first/last stop sequences when optimizing
• Show total travel time and total time including loading and unloading
• Show #orders, #items, total weight, volume and distance
• Manage deadhead

Create and manage any number of scheduled recurring delivery runs

• Establish start and end dates, and day(s) of week occurence(s)
• Easily apply exceptions
• Assign a default driver who will automatically be assigned to the run
• Set mandated pick-up and delivery time windows for each stop
• For customers on the Growth Plan: Ability to merge scheduled recurring delivery runs with planned last-mile routes

Implement a complete driver management system:

• Manage agent, employee or independent contractor drivers
• Assign special skill sets to drivers
• Review map and table-based audit trails of driver daily movements
• Manage highly variable commission or driver pay models
• Define driver route optimization parameters (distance or time)
• Enforce driver qualifications/permit expirations and renewals
• Manage shifts or work schedules
• Generate driver settlements
• Enforce specific business rules such as edit wait times, accept or reject orders, put orders on hold, create new orders, transfer orders, and add extra fees
• Enforce driver position using geofence location controls
• Manage driver commission settlements, payout schedules, and add extra fees/discounts
• Get driver performance reports
• Put a driver off duty remotely

Ensure operations and customers are proactively informed about the ETA and status of their shipments:

• Set up automated status-triggered SMS and email alerts and notifications
• Create re-useable notifications templates that can be customized by customer, customer type, or service level
• Override templated notifications on individual orders at any time
• Automate sending predictive ETA’s via SMS or email

Keep a verifiable electronic transcript of your orders life-cycle and journey:

• Track every action taken on any order
• Audit trail with timestamp of all user and driver actions on on order
• Set-up mandatory barcode scanning for orders and items at order prep, pick-up, and delivery
• Obtain a minute-by-minute audit trail of driver speed and position on map

Use a shipper’s or customer’s logo and brand colors on parcel tracking pages and other reports

Use Dispatch Science for key CRM tasks:

• Setup individual and master customer accounts
• Create as many customer login accounts and contacts as you need
• Create unique profiles for each category of customer for pricing, workflows, available service levels, billing, discounts or surcharges, barcode scanning, parcel types, and notification templates
• Generate useful and specific reports for each customer
• Manage customer financial transactions

Optimize your vehicle usage:

• Manage many different vehicle types
• Optimize according to vehicle type
• Create vehicle equivalencies to optimize usage
• Define your own vehicle content, weight, and volume capacities

Setup your own invoicing system:

• Bill clients by job, day, week, or month
• Choose from a library of invoice templates
• Ability to print or email invoices
• Ability to add Sales Tax on invoices
• Manage customer credit limits
• Accept invoice payment by credit card

Get a live snapshot your orders and on-time performance

We provide two instances of Dispatch Science: One is a sandbox for testing and implementation, and the other is for live operations

Boost your driver productivity:

• Get a snapshot view of your daily orders: accepted, picked-up, delivered, on time, at-risk, held, or late
• Get Waze, Google, or Apple Map turn-by-turn directions
• Get an optimized stop list with map preview of all stops
• Group and manage multiple orders for same locations
• Get real-time updates as new dispatch instructions and orders come in
• Review individual order details
• Review notes and attached documents and photos, and add new notes, documents and photos
• Adjust load/unload times
• Review delivery runs days in advance
• Get notified when you are running late

• Manage on-off duty status
• Manage away times

Continue working even when out of cellular range

Scan barcodes and QR codes

Capture signatures, photos, and ID proofs

Collect COD’s or accept tips

Add extra fees on the spot such as use of a dolly, extra wait time, or others

• Receive automatic warnings when behind schedule, or at a wrong address
• See distance to next stop
• Overrides for geocoding location errors
• Predictive ETAs and geofencing ensure deliveries are on time and at the right location

• Drivers can review notes, BOL’s and other important documents attached to orders
• Drivers can add their own attachments and notes

• Alerts are sent when licenses or other credentials are about to expire
• Prevent dispatching work to out-of-compliance drivers

Customize the app experience to enable or disable what actions drivers can perform:

• Accept or reject jobs
• Transfer orders to other drivers
• Edit existing orders
• Put orders on hold
• Add new orders
• Create or accept return orders

Chat with dispatch, customer service or administrators, and receive important broadcast messages from HQ

Easily tap contact’s name to call

Customers book their orders via a simple to use mobile app

Customers see delivery price before comfirming their booking

Customers track order status as it goes through the delivery process

• Show a live snapshot view of all orders and on-time performance
• Get a live summary status of your most recent orders

Give your customers a slick and easy way to place their orders with you

• Let them upload their spreadsheets
• Place orders via reusable templates
• One-click duplicate, return or continuation order creation
• Type-ahead geocoded address completion
• Let them adjust pick-up and delivery windows according to your rules
• Address Books for faster order-entry
• Let them select only from the parcel types and service levels you offer them
• Offer them multiple access rights for different degrees of information
• Show of hide delivery fees
• Let them add notes, files, and photos
• Print barcode and shipping labels

• Realtime view of order status
• Customizable views, filters and searches
• Downloadable POD’s, files and photos uploaded by the driver

• Generate realtime standard and custom reports, including signature reports, barcode labels, and more
• Publish customer-specific or other customized reports

Enforce custom multi-step delivery processes in the Driver App

Setup mandatory or optional workflows for item prep, pick-up and delivery

Design your own custom pick-up to delivery driver tasks to adhere to each client’s unique requirements

Take your driver app to a new level of sophistication. Create custom on-screen menus for your driver that perfectly match your customers’ delivery situation

Create separate companies for your different legal entities, separate lines of business, or other divisions that share resources while having their own unique aspects

Full accounts receivable and sub-ledger management capabilities

Receive payments, and manage payments and deposits

Generate complete driver settlements including deductions and adjustments

Apply on-demand route management capabilities to your last mile routing:

• Receive, process, and convert ASN’s to delivery routes
• Automatic route optimization and re-optimization whenever orders change, until routes are launched
• Real-time ETA updates as routes progress
• Consider vehicle location and time, and optimize for fastest time or shortest distance
• Easily reassign orders to different routes and drivers
• Include or disregard driver home to first/last stop sequences when optimizing
• Show total travel time and total time including loading and unloading
• Show #orders, #items, total weight, volume and distance

Create and manage your delivery zones:

• Unlimited number of routes
• Optionally assign default drivers to each zone
• Include multiple warehouse locations
• Co-mingle customers for maximum stop density
• Schedule routes by days or week and cutoff times

Plan your routes in advance or at a moment’s notice:

• Transform your shipper’s workload into dense, sequenced stops with individual ETA’s in minutes
• Automatically send status notifications back to shippers
• Import orders in advance, manually or via API
• Preview routes on a map or grid
• Manually reassign orders to other routes and let the system reoptimize
• Easily create automatic overflow routes

Cloud-based route optimization automatically sequences workload using:

• Due times
• Vehicle capacities
• Driving time
• Load and unloading time
• Average traffic
• Driver capabilities or credentials
• Dozens of other constraints

Launch all your optimized routes in a single click

Integrate your warehouse management system (WMS) with last-mile transportation management system (TMS) for:

• Warehouse worker barcode or QR code scanning
• Support for external high-speed scanners
• Receiving and sortings
• Load sequencing, Over, Short and Damaged (OS&D) reporting, parcel tracking, and palletization

Complete API reference guide (api.dispatchscience.com)

API Task Creation / Assignment / Update / Deletion

Automated API Webhook status updates

Fully automate order creation, import (get), update and cancellation

Optional EDI or custom integrations

Let Dispatch Science find and automatically dispatch your daily on-demand orders to the best driver in your fleet according to special skills, vehicle type, current location, type of order and many other constraints

Automatically re-optimize and re-allocate orders as needed as the day progresses

Assign your drivers to automatically receive dispatched orders according to one or many zones

Automatically obtain prices using our C# Script-based fee calculator that transforms any aspect of a delivery into a price, without relying on a repertoire of spreadsheets

Embedded Tiny (TM) Rich Text HTML editor with WYSIWYG preview

Boost performance with batch processor for many different tasks:

• • Apply filters on orders, batch Reactivate, Pickup, Deliver, Cancel, and more
  • Batch print, download, email, or change status of invoices
  • Manage recurring orders in batches (Delete, Start, Stop, Trigger…)
  • Manage routes and route containers in batches (Reactivate, Pickup, Deliver, Cancel, etc.)
  • Manage driver settlements in batches (Print, Get, Change status…)
  • Manage price lists in batches (Export, Print)

Set your own order update values and trigger conditions

Create reports that perfectly display the data you’re looking for with our embedded self-serve report creation tool

• Choose amonst a wide variety of pre-set user roles or create your own custom user roles
• Control permissions for over 120 different parameters
• Grant/deny permissions to VIEW, EDIT, ACTION, ACCESS parameters according to user type

Automatically obtain prices using our C# Script-based fee calculator that transforms any aspect of a delivery into a price, without relying on a repertoire of spreadsheets

Embedded Tiny (TM) Rich Text HTML editor with WYSIWYG preview

Boost performance with batch processor for many different tasks:

• • Apply filters on orders, batch Reactivate, Pickup, Deliver, Cancel, and more
  • Batch print, download, email, or change status of invoices
  • Manage recurring orders in batches (Delete, Start, Stop, Trigger…)
  • Manage routes and route containers in batches (Reactivate, Pickup, Deliver, Cancel, etc.)
  • Manage driver settlements in batches (Print, Get, Change status…)
  • Manage price lists in batches (Export, Print)

Set your own order update values and trigger conditions

Create reports that perfectly display the data you’re looking for with our embedded self-serve report creation tool

Provide your own reply email address

Host the Order Tracking Page on your own domain

Re-brand the Dispatch Science Driver App with your company colors and logo so you can offer it on your own app store.

Create custom barcode scan checkpoints such as at weight stations, repackaging stations or other critical steps in your logistics process

Create return orders and set-up a complete returns management process for your last-mile distribution

Create multi-segment orders for hub & spoke operations

Dispatch orders and build routes that transit across many warehouses

Set-up your OS&D (Over, Short, and Damaged) process and associated reporting