Market Winning Capabilities Medical Delivery Companies Can Provide – Part 2
In part 1 of this blog, we looked at the security aspects of delivery for modern medical carriers. In part 2, we look at key value-add services a modern delivery platform can provide to help you and your clients stand out.
1. Reduce customer service calls and increase productivity with down-to-the-minute Uber-precise delivery ETA’s
You are delivering life-saving medical goods, highly controlled narcotics or time-sensitive parcels. Consequently, recipients demand ultimate visibility on delivery times. For instance, nurses or doctors need precise ETA’s to optimize their patient care procedures. It’s now possible to share up-to-the-minute ETA’s based on driver location and push status updates at any time via email or SMS. As a result, your clients will see a significant reduction in call center activity and increased staff productivity.
2. Piggyback Efficiencies and Savings
How do you leverage your existing infrastructure to onboard a new healthcare customer? Most often, special dedicated routes must be set-up at great cost to meet their unique needs. With a modern delivery platform, it is now possible to leap ahead of competitors by merging deliveries of these new clients into your existing on-demand and dedicated network! Healthcare clients enjoy custom service while still benefiting from the economies of scale of a multi-client carrier.
3. Extend Geographic Coverage
No medical carrier wants to lose customer just because a few deliveries lie outside their coverage area. That’s why you have agreements in place with external agents to extend your delivery network. With a best-in-class driver mobile app you can add any agent driver who carries a smartphone to your network. Now you seamlessly provide the same 100% ETA visibility experience to customers who have deliveries that lie outside your standard coverage area.
4. Provide Tracking Numbers that Make Sense to the Client
Modern API’s allow live links between internal and external databases. Take customer care one step further by replacing your internal data with easier-to-find tracking numbers. For instance, in the case of pharma, use prescription numbers (Rx #’s). The information that’s most convenient to your customer and their clients is displayed as a tracking number, making communications easier for everyone.
5. Support and Extend your Customer’s Brand
Your customers are delivering sensitive goods, often in branded packages. Because trust is so important in Healthcare, providing a unified brand experience to patients or other recipients is vital to your customers. You can stand out from your competitors by offering a branded delivery tracking page!
Choose Dispatch Science to Grow your Medical Carrier Business
While internal savings and productivity enhancements to meet requirements of your healthcare customers are key criteria for selecting a new last mile delivery shipping system, make sure you also:
- Provide the security levels clients need to meet increasingly strict regulatory requirements
- Give them the 100% real time tracking they need to save lives
- Offer new value that will delight them and keep them loyal for years to come
Dispatch Science can be your partner of choice in building a durable competitive advantage for your medical carrier business.
About the author: Jacques Lamontagne
Jacques is head of Product Marketing at Dispatch Science. He has over 15 years of experience in product marketing and management with various technology companies such as Open Text, Corel Corporation and Ubisoft. He also spend 9 years at Canada’s largest parcel logistics vendor, providing innovative turnkey solutions to enterprise customers and in Marketing for their eBusiness division.
A Tech Company News interview with the Co-Founder of Dispatch Science, Arthur Axelrad. In this article, you will discover how this delivery management system harnesses the power of artificial intelligence to automate complex tasks for delivery and field service companies.
Find out what makes Dispatch Science different from other delivery management systems. Learn more about Automated Dispatching and Route Optimization. And, you will find out what types of companies can benefit from this software.
Read the full interview here.
About Tech Company News
This online publication offers the latest technology news from the most innovative tech companies. It’s a Daily source for consumer tech news.
After discussions with courier company veterans, the software and mobile technology experts at Dispatch Science knew the industry was frustrated by lack of adequate software tools that could handle changing technological and customer demands. They were inspired to develop a cloud-based, mobile-first solution that integrates with modern internet, GPS, and mapping technologies.
This new courier delivery management system uses algorithms to automate the order dispatching process. The artificial intelligence engine allows for constant, real-time changes to routes to manage customer and driver expectations.
From the driver and dispatcher point of view, it’s an Uber-style app that directs drivers to their next stop. But there are some crucial differences that are targeted toward the courier industry.
Courier Magazine interviewed the experts at Dispatch Science for a behind-the-scenes look at the latest technology developments. Read the full article here.