5 Crucial Benefits of Modernizing your Delivery Management Software

As coronavirus cases around the world continue to rise, so do deliveries to private residences, as witnessed by UPS’s Q2,2020 results which saw a whopping 65% increase in residential deliveries. As a result, private courier companies urgently need to consider updating their delivery management software.  

To rise to the needs of this on-demand culture, more companies are adopting SaaS-based pick-up and delivery management software that can streamline and automate most of the delivery process. These platforms can also enhance the way delivery companies oversee their operations by equipping them with real-time access to customers, order bookings, and driver information. 

Because of these enhanced capabilities, enterprises can forge stronger relationships with customers through increased satisfaction thanks to enhanced tracking visibility and speed of delivery. This is but one of the advantages delivery companies can get when they adopt a modern delivery management system. We’ll discuss more perks in the list below. 


1. A modern delivery management software platform can automate much of your delivery operations 

When you start relying on a smart delivery management system, you are guaranteed enhanced efficiency from the moment you lay out a quote to the time you’re optimizing routes and charging your customer. It lets you automate every step in your workflow, including routing strategies, dispatching and transactions. 

Running a local delivery business is no joke, but with a parcel delivery management platform, you can cut down on non-productive aspects of your delivery business and concentrate on fostering business growth. 


2. Delivery management tools to optimize the last-mile 

Thanks to the rise of the on-demand economy and to new business paradigms, customer expectations continue to be on the rise. As such, it is vital to have pick-up and delivery management software that supports route optimization. 

Route optimization is crucial when it comes to supplying last minute delivery services. It is the key to meeting consumer needs, since it guarantees that packages are delivered on time, and in the most efficient way. While most delivery management systems can show the location of each driver alongside the number of deliveries they need to accomplish, not all have the ability to automatically optimize the delivery sequences for drivers.

Being able to do this with your delivery management tools ensures the selection of the most optimized routes to save both time and money. It also drives driver efficiency to its highest point. This reflects in customer satisfaction too, since orders are delivered efficiently, with minimal to no delay.

If you’re seeking this capability, but also run other non-delivery related business processes, you might as well check out a list of business process management software for various options that can help your delivery company’s operations and outcomes.


3. A modern delivery management platform can help you successfully optimize your pick-up and delivery schedules

Propelled by technological developments, the delivery industry has dramatically transformed, so it’s no surprise that most delivery businesses count on delivery management tools to optimize their pick-up and delivery schedules. 

Modern parcel delivery management platforms can also provide delivery companies 100% real-time visibility when it comes to their workflows, which allows them to harness their assets and accomplish their enterprise objectives, including establishing in-control delivery structures. 

Successful scheduling is essential for any delivery enterprise that wishes to thrive. Since the industry relies on time and efficiency, the acquisition of a delivery management system that goes one step further and provides 100% real-time visibility at every step can be extremely helpful. 


4. A modern delivery management system is cloud-based 

For very little cost and effort to set up, delivery businesses can increase productivity levels and satisfy customers with modern delivery management tools. 

The best parcel delivery management software solutions available on the market are cloud-based, which means that all critical data is stored in a central hub and automated functions that assist your workflows can be set-up to be triggered anytime and anywhere, even when you’re on lunch break. 

The best delivery management systems are packed with route optimization functions, real-time notifications and robust algorithms that enable your dispatchers to easily meet service-level agreements and oversee exceptions. 

Ultimately, better technology makes any delivery company more profitable at very little cost and with very big rewards. 


5. A modern delivery platform can supply you with insightful data, reporting and analytics

Research reports a steady growth in the delivery industry, with market size reaching $113.5 billion worth of revenue in 2020. As the competition becomes tougher, there is an increasing need for rich data to gain a competitive edge. 

If your business is equipped with a modern pick-up and delivery management system, you automatically gain foresight and a complete overview of your business through predictive analytics and real-time reporting. With this information, you can easily keep your customers and workforce up to speed using accurate data. 

With such a delivery management system, you can set up automated alerts to dispatchers regarding orders that are delayed, awry or at risk. You can also remove any guesswork to drivers, dispatchers and clients by supplying them with customizable notifications on the status of their orders. This will also foster a strong sense of trust between all the people involved in the delivery process. 

Your pick-up and delivery management software also allows you to conveniently check all your drivers’ assignments and earnings, so that you can delegate tasks effectively and ensure that none of them are overworked or underpaid. 


Get improved performance and happier customers 

Once a courier business takes full control of its delivery operations, objectives become easy to achieve. Managers can delegate tasks and assets at the right place and time, thereby ensuring maximum efficiency for their services. 

Delivery management tools such as Dispatch Science supply end-to-end visibility to delivery companies, granting businesses the power to monitor and quickly resolve probable delays while boosting productivity across all aspects of their operations. 



In part 1 of this blog, we looked at the security aspects of delivery for modern medical carriers. In part 2, we look at key value-add services a modern delivery platform can provide to help you and your clients stand out.

Healthcare Carrier uber precise delivery ETAs

1. Reduce customer service calls and increase productivity with down-to-the-minute Uber-precise delivery ETA’s 

You are delivering life-saving medical goods, highly controlled narcotics or time-sensitive parcels. Consequently, recipients demand ultimate visibility on delivery times. For instance, nurses or doctors need precise ETA’s to optimize their patient care procedures. It’s now possible to share up-to-the-minute ETA’s based on driver location and push status updates at any time via email or SMS. As a result, your clients will see a significant reduction in call center activity and increased staff productivity.

Efficiency and savings

2. Piggyback Efficiencies and Savings

How do you leverage your existing infrastructure to onboard a new healthcare customer? Most often, special dedicated routes must be set-up at great cost to meet their unique needs. With a modern delivery platform, it is now possible to leap ahead of competitors by merging deliveries of these new clients into your existing on-demand and dedicated network! Healthcare clients enjoy custom service while still benefiting from the economies of scale of a multi-client carrier.

Extended geography coverage

3. Extend Geographic Coverage

No medical carrier wants to lose customer just because a few deliveries lie outside their coverage area. That’s why you have agreements in place with external agents to extend your delivery network. With a best-in-class driver mobile app you can add any agent driver who carries a smartphone to your network. Now you seamlessly provide the same 100% ETA visibility experience to customers who have deliveries that lie outside your standard coverage area.

Tracking number

4. Provide Tracking Numbers that Make Sense to the Client

Modern API’s allow live links between internal and external databases.  Take customer care one step further by replacing your internal data with easier-to-find tracking numbers. For instance, in the case of pharma, use prescription numbers (Rx #’s). The information that’s most convenient to your customer and their clients is displayed as a tracking number, making communications easier for everyone.

Branded Tracking Page

5. Support and Extend your Customer’s Brand

Your customers are delivering sensitive goods, often in branded packages. Because trust is so important in Healthcare, providing a unified brand experience to patients or other recipients is vital to your customers. You can stand out from your competitors by offering a branded delivery tracking page!


Choose Dispatch Science to Grow your Medical Carrier Business

While internal savings and productivity enhancements to meet requirements of your healthcare customers are key criteria for selecting a new last mile delivery shipping system, make sure you also:

  • Provide the security levels clients need to meet increasingly strict regulatory requirements
  • Give them the 100% real time tracking they need to save lives
  • Offer new value that will delight them and keep them loyal for years to come

Dispatch Science can be your partner of choice in building a durable competitive advantage for your medical carrier business.


About the author: Jacques Lamontagne

Jacques is head of Product Marketing at Dispatch Science. He has over 15 years of experience in product marketing and management with various technology companies such as Open Text, Corel Corporation and Ubisoft. He also spend 9 years at Canada’s largest parcel logistics vendor, providing innovative turnkey solutions to enterprise customers and in Marketing for their eBusiness division.

A Tech Company News interview with the Co-Founder of Dispatch Science, Arthur Axelrad. In this article, you will discover how this delivery management system harnesses the power of artificial intelligence to automate complex tasks for delivery and field service companies.

Find out what makes Dispatch Science different from other delivery management systems. Learn more about Automated Dispatching and Route Optimization. And, you will find out what types of companies can benefit from this software.

Read the full interview here.


About Tech Company News

This online publication offers the latest technology news from the most innovative tech companies. It’s a Daily source for consumer tech news.

After discussions with courier company veterans, the software and mobile technology experts at Dispatch Science knew the industry was frustrated by lack of adequate software tools that could handle changing technological and customer demands. They were inspired to develop a cloud-based, mobile-first solution that integrates with modern internet, GPS, and mapping technologies.

This new courier delivery management system uses algorithms to automate the order dispatching process. The artificial intelligence engine allows for constant, real-time changes to routes to manage customer and driver expectations.

From the driver and dispatcher point of view, it’s an Uber-style app that directs drivers to their next stop. But there are some crucial differences that are targeted toward the courier industry. 

Courier Magazine interviewed the experts at Dispatch Science for a behind-the-scenes look at the latest technology developments. Read the full article here.