Beyond Dispatching: Is Your Delivery Management System a Sales Tool?
B2B and B2C customers use a range of logistics-related apps in their daily lives, from food delivery to e-commerce from their favorite retailers. They have come to expect the same level of communication and visibility from their couriers.
Carriers looking for a competitive advantage know that delivering parcels on time isn’t enough any more. Today, your delivery management system can be an effective sales tool for winning and retaining business. Sophisticated dispatching systems like those from Dispatch Science incorporate the power of artificial intelligence, cloud computing and mapping services through mobile apps that instantly link drivers and dispatchers. These tools enable users to identify and manage the best driver, vehicle and route combinations to meet service level agreements, and manage exceptions on the go.
Ultimately, a dispatching tool should help you serve your customer’s customers. Read more about turning your delivery management system into a sales tool in Courier Magazine.
Read the full article on page 10.
After discussions with courier company veterans, the software and mobile technology experts at Dispatch Science knew the industry was frustrated by lack of adequate software tools that could handle changing technological and customer demands. They were inspired to develop a cloud-based, mobile-first solution that integrates with modern internet, GPS, and mapping technologies.
This new courier delivery management system uses algorithms to automate the order dispatching process. The artificial intelligence engine allows for constant, real-time changes to routes to manage customer and driver expectations.
From the driver and dispatcher point of view, it’s an Uber-style app that directs drivers to their next stop. But there are some crucial differences that are targeted toward the courier industry.
Courier Magazine interviewed the experts at Dispatch Science for a behind-the-scenes look at the latest technology developments. Read the full article here.