Embracing Efficiency: Revolutionizing Delivery Management with Cutting-Edge Software

Intermountain Express Transport, Inc. is a family-owned and operated transportation company founded in 2002 in Salt Lake City, Utah, by Wendy and John C. Droubay. Originally offering overnight shipping within Utah, Intermountain Express quickly expanded to serve seven western states with a full suite of shipping solutions. Today, they provide shippers with a vast range of services in many cities across the Western United States. From On-Demand, Same-Day to Overnight shipping, whether a manufacturer or distributor the team provides customized shipping solutions making them a leader in shipping wholesale parts across the several western states.

The Problem

As Intermountain Express ventured into new territories they encountered a significant challenge with their traditional delivery management system. Initially, their operations were heavily reliant on paper, requiring extensive manual data entry and a team of about ten employees dedicated to paperwork. To modernize, they began to explore software solutions to automate elements of their delivery workflow, such as implementing barcodes for order tracking and basic scanning for location updates. However, these piecemeal solutions fell short in terms of scalability and advanced tracking capabilities.

In pursuit of a more streamlined process, Intermountain Express invested in various standalone software tools aimed at enhancing different stages of the delivery cycle. Yet, the integration of these disparate systems proved to be a complex, inefficient, and costly endeavor, lacking the cohesion necessary for smooth operations.

As operational complexity and costs mounted, Intermountain Express recognized the need for a transformative strategy. They shifted their focus to finding a comprehensive transportation management system (TMS) capable of unifying every facet of their dispatch and delivery processes and providing the integration, flexibility, and scalability essential for supporting the company’s ambitious expansion goals.

THE SOLUTION

Having reviewed the options available Dispatch Science emerged as the best fit. Built with carriers and shippers needs at the core, Dispatch Science’s solution was able to simplify operational complexities and elevate the customer experience at every point from quoting through to payment. Three key features were pivotal in Intermountain Express selecting Dispatch Science in 2023, over other SaaS providers.

1. 1. 1. 1. 1. Modern User Interface – The software boasts a user-friendly interface that simplifies onboarding, requiring minimal training. Being cloud-based, it offers the convenience of easy access through a straightforward online login. Users can quickly navigate to a URL and start utilizing the software without any hassle. Its modern aesthetic aligns with the sleek design standards of today’s smartphone applications.
            2. Advanced Route Optimization – Leveraging AI-driven algorithms, the software can convert extensive order lists into efficient routes within moments. This innovation is a momentous change for route planners, turning hours of meticulous planning into a swift process. These optimized routes reduce time and fuel consumption while improving the speed and precision of route planning, yet still preserving delivery workflow.
            3. Empowering Customer Portal – The self-service portal provides customers with instant access to tracking details, delivery scheduling, and the flexibility to modify their orders, leading to increased customer contentment. It substantially reduces the administrative burden on staff, allowing them to concentrate on more vital tasks. Additionally, the automation of routine operations like order tracking and updates reduces errors and expedites the delivery process. The portal also gathers essential data on customer preferences and behaviors, empowering Intermountain Express to make data-driven decisions and enhance their service offerings.

      CUSTOMER QUOTE

      “Data is everything and transparency is everything. Dispatch Science nailed both aspects in a way that is easy and user-friendly. We are making decisions based on comprehensive insights which is driving cost savings and increased productivity. And by understanding our customers preferences we are now able to create tailored service offerings that are increasing customer satisfaction and providing us with a competitive advantage.” — Lexton Droubay, Finance Manager