Run and scale your business more efficiently

A single, easy-to-use and intuitive platform that will boost the performance of everyone from customer service to management to billing and delight each customer along the way.

 

How can Dispatch Science help your management team and administrators?

Improve your back-office
processes and insights

 

Empower your operational efficiency with optimized service management that covers the entire service lifecycle
  • Easily receive your customers’ orders in whatever format they transmit; email, Excel, EDI, or other
  • Engage intelligent self-service ordering and inquiry forms to dynamically answer all pricing, service type, hours-of-service questions and more
  • Provide Uber-style ordering and tracking features to satisfy existing clients and delight your new prospects

 

Handle outlandish exceptions, bizarre surcharges
and any special case
as part of your standard process

Add agility to your service management toolset and enable your team to deliver rapid service, however complex the request.
  • Accept complex pricing requirements: multi-price list, zone or distance-based
  • Specify variations by vehicle type, account, variable minimums or maximums and many others
  • Leverage built-in geolocation, timestamps and automated wait-time calculations

 

Never miss a warning sign thanks to predictive analytics
and real-time reporting

Take advantage of this technology enabler to keep your team informed and provide customers with accurate updates.
  • Apply automated alerts to dispatchers for late, at-risk, or problematic orders
  • Offer configurable notifications to drivers, dispatchers, or even customers for order status updates
  • Easily view drivers’ workloads and earnings

 

Transform your EDI, API and other technical gibberish
into deliverable orders

Intuitive web-based platform that allows you to stay in control
  • Do-It-Yourself integrations via our documented, public API (application programming interface)
  • Easily process RFP requests to determine routes, drivers and potential delivery costs
  • Import multiple order formats to become your shippers’ trusted delivery provider

 

RUN YOUR BUSINESS SMARTER BY MAKING INFORMED DECISIONS BASED ON REAL-TIME INSIGHTS

LET’S TAKE YOUR BUSINESS TO THE NEXT LEVEL