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A single, easy-to-use and intuitive platform that will boost the performance of everyone from customer service to management to billing and delight each customer along the way.
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How can Dispatch Science help your management team and administrators?
processes and insights
Empower your operational efficiency with optimized service management that covers the entire service lifecycle
Easily receive your customers’ orders in whatever format they transmit; email, Excel, EDI, or other
Engage intelligent self-service ordering and inquiry forms to dynamically answer all pricing, service type, hours-of-service questions and more
Provide Uber-style ordering and tracking features to satisfy existing clients and delight your new prospects
outlandish exceptions, bizarre surcharges and any special case
as part of your standard process
Add agility to your service management toolset and enable your team to deliver rapid service, however complex the request.
Accept complex pricing requirements: multi-price list, zone or distance-based
Specify variations by vehicle type, account, variable minimums or maximums and many others
Leverage built-in geolocation, timestamps and automated wait-time calculations
Never miss a warning sign
thanks to predictive analytics
and real-time reporting
Take advantage of this technology enabler to keep your team informed and provide customers with accurate updates.
Apply automated alerts to dispatchers for late, at-risk, or problematic orders
Offer configurable notifications to drivers, dispatchers, or even customers for order status updates
Easily view drivers’ workloads and earnings
EDI, API and other technical gibberish
into deliverable orders
Intuitive web-based platform that allows you to stay in control
Do-It-Yourself integrations via our documented, public API (application programming interface)
Easily process RFP requests to determine routes, drivers and potential delivery costs
Import multiple order formats to become your shippers’ trusted delivery provider
RUN YOUR BUSINESS SMARTER
BY MAKING INFORMED DECISIONS
BASED ON REAL-TIME INSIGHTS
YOUR BUSINESS TO THE NEXT LEVEL